Refund policy

Thank you for choosing Science of Coffee for your coffee needs. We are committed to providing you with the finest quality coffee beans and an exceptional shopping experience. Please review our return policy below:

1. Returns and Exchanges:

   • We regret to inform you that we do not accept returns or exchanges for our coffee products unless there is an issue with your order.
   • If there are any concerns, discrepancies, or problems with your order, please contact us at support@scienceofcoffee.com within 5 days of receiving your order. We will do our utmost to address and resolve the issue promptly.

2. Contacting Support:

   • For any issues related to your order, including damaged items, incorrect products, or quality concerns, please reach out to our dedicated support team at support@scienceofcoffee.com. Kindly include your order number and details of the issue for swift assistance.

3. Exceptions:

   • We understand that unforeseen circumstances may arise. In the rare event that an exception to our return policy is deemed necessary, our team will assess the situation on a case-by-case basis to find a satisfactory resolution.

4. Refunds or Replacements:

   • If an issue is identified and requires a refund or replacement, we will work with you to arrange the most suitable solution, which may include a refund for the affected item(s) or a replacement shipment.

5. Return Shipping:

   • Should the need for a return or exchange arise due to an error on our part, Science of Coffee will cover the return shipping costs.

6. Quality Guarantee:

   • We take pride in the quality of our products and strive to ensure your satisfaction. If you have any concerns about the quality of our coffee, please contact us immediately, and we will make every effort to address your concerns.

7. Non-Returnable Items:

   • Please note that due to the nature of our products, only items with issues as specified above are eligible for return or exchange. Other non-defective items cannot be returned.

We value your trust in Science of Coffee and aim to provide an exceptional experience. Should you have any questions or require further clarification regarding our return policy or any other aspect of your order, please do not hesitate to contact our support team at support@scienceofcoffee.com.

Thank you for being a part of the Science of Coffee community!